SUMMARY
Results-driven technical writer with experience working across multiple subjects and areas of expertise. Meticulous, detail-oriented technical writer who obssesses about the details. Possess strong analytical and problem-solving skills and ability to train models in multiple subject areas. Committed to continuously improving my technical writing and design skills, while staying abreast of technical writing technologies and industry trends.
SKILLS
- Writing: Technical Writing, Documentation, Project Management, Image Manipulation, Proofreading, Editing, Research, Google Docs, Pages, Keynote, Microsoft Office, Style Guides, Digitial Publishing, Commercial Publishing
- Technical: Java, Python, XML, JSON, CSS, HTML, TypeScript, JavaScript, LaTeX, Git, SDLC, REST APIs, cURL
- Design: Adobe Illustrator, Adobe Photoshop, Adobe Express, Graphic Design
- Soft Skills: Ownership Mentality, Problem Solving, Detail-Oriented, Training, Adaptable
EDUCATION
- Amazon Technical Academy, Remote – Software Development Engineer, 2021
- Georgia State University, Master’s of Business Administration – Atlanta, 2006
- Georgia State University, Master of Science, Human Resources – Atlanta, 2006
- Syracuse University, Bachelor’s of Science, Mathematics – Syracuse, 1995
TECHNICAL EXPERIENCE
DATA ANNOTATOR, DATA ANNOTATION TECH; REMOTE — 2023-2024
- Fine-tune large language models (LLMs) and chatbots with RLHF.
- Contribute actively to the training and development of cutting-edge chatbots.
- Demonstrated high proficiency in research, technical writing, and sound judgment.
- Perform tasks to train ML models across a broad range of subjects such as math, coding, and images.
- Worked with popular products such as Claude, Gemini, Copilot, and ChatGPT.
- Experience working with Gemini Gems and ChatGPT GPTs.
- Create high quality, accurate multi-turn rounds for text, audio, and image-based models.
- Edit, rate and review other trainer’s work to ensure high-quality training.
- Train models for Google Docs, Sheets, Gmail and Slides chatbots.
- Evaluate a model’s reasoning with highly detailed analysis and feedback.
- Conduct detailed research, analysis, and feedback for multiple types of model responses.
SOFTWARE DEVELOPMENT ENGINEER, AMAZON; BELLEVUE, WA — 2021-2023
- Back-end developer for distributed services in multiple AWS regions
- Maintained critical back-end services handling over 500,000+ transactions per second.
- DevOps support with a focus on continuous integration and deployment.
- Led API migrations from legacy infrastructure to the native AWS platform.
- Supported four tier-1 and over 6 tier-2 services spanning three regions globally.
- Spearheaded throttling implementation to strategically prepare for traffic migration.
- Successfully led phase one of load balancer migration from Netscaler to Tardigrade ALB.
PROJECT & LEADERSHIP EXPERIENCE
LEARNING COORDINATOR , AMAZON; SMYRNA, GA — 2019-2020
- Responsible for high-level program facilitation and administrative management
- Worked with Operations, Area Managers, DSP Managers, Dispatchers, Drivers, and Sort Associates.
- Coordinated training activities site-wide to include new hire onboarding and orientation.
- Executed learning-related audits and reporting to track performance, assess needs, and identify retraining.
- Led Ambassador 101 Program 2020 site-wide implementation and training.
TEAM MANAGER, PACES CLUB PIRANHAS; ACWORTH, GA — 2015-2020
- Managed all areas of a summer swim team organization
- Orchestrated comprehensive management across all facets of the program
- Supervised all in-water training for swimmers including hiring coaching staff.
- Developed a land exercise program to improve swimmer fitness and performance.
- Took charge of the logistical intricacies of weekly swim meets which involved coordinating meet lineups, scheduling lifeguards, maintaining equipment, concessions, volunteers, and hiring security.
- Developed a beginner swimmer program emphasizing water safety for children in the community.
- Directed a merger in 2017 seamlessly integrating coaching staff and swim meets across two locations.
- Implemented effective recruitment and supervision strategies for all families and student-volunteers volunteers.
- Grew team roster by 55% from 55 to 80+ swimmers and established a solid financial foundation.
- Administered swim management software and took charge of all team marketing, communications, and registration.
EDUCATION FACILITATOR, HOMESCHOOL; ACWORTH, GA — 2012-2022
- Developed a project and mastery-based homeschool curriculum to foster independent learning
- Conducted meticulous curriculum research, planning, and execution tailored to meet the needs of each learner.
- Planned, prepared, and executed all learning ensuring a comprehensive and effective educational experience.
- Monitored and augmented learning continuously through assessments, assignments, and feedback.
- Integrated technology-based and traditional learning methods to encourage and maximize knowledge and skill acquisition.
EARLY CAREER TECHNICAL SKILLS
DATABASE ADMINISTRATOR, RENAISSANCE REINSURANCE; ROSWELL, ga — 2006-2009
- Administered SQL Server 2000 and 2005 databases.
- Backup, and restore maintenance plans, server updates, installation, configuration, and security.
- Configured MS Reporting Services from top to bottom. Developed ad-hoc and financial reports using T-SQL, MS Access, Microsoft Reporting Services, and Excel.
- Built statistical reporting process from scratch and managed ISO countrywide claim statistical quarterly reporting including claim financial reconciliation and statistical coding per ISO requirements.
IT SUPPORT, PHELPS DODGE CORPORATION; MARIETTA, ga — 1998-2006
- Provided technical support to a global organization with offices in Europe, Asia, South America, and the US.
- Responsibilities included project management, root cause analysis, network administration and management, document management, disaster recovery, and database administration.