SUMMARY
Results-driven technical writer with experience working across multiple subjects and areas of expertise. Meticulous, detail-oriented technical writer who obssesses about the details. Possess strong analytical and problem-solving skills and ability to train models in multiple subject areas. Committed to continuously improving my technical writing and design skills, while staying abreast of technical writing technologies and industry trends.
SKILLS
- Writing: Technical Writing, Documentation, Project Management, Image Manipulation, Proofreading, Editing, Research, Google Docs, Pages, Keynote, Microsoft Office, Style Guides, Digitial Publishing, Commercial Publishing
- Technical: Full SDLC, Java, XML, JSON, YAML, CSS, HTML, Ruby, TypeScript, JavaScript, OOD, Data Structures, UNIX Environment, REST, AWS (CDK, Cloud Formation, DynamoDB, S3, IAM), Git, Continuous Integration, Continuous Deployment, Change Management, Host Management, VIPs, DNS Configuration, System Administration
- Design: Adobe Illustrator, Adobe Photoshop, Adobe Express, Graphic Design
- Other Skills: Technical Documentation, Developer Documentation, Procedural Writing, Conceptual Writing, Project Management, Team Management, Collaboration, Ownership Mentality, Continuous Learning, Problem Solver
PROJECTS & TRAINING
Google Gen AI 5-Day Intensive — 2025
- Coursework: Foundational LLMs, Prompt Engineering, Embeddings, Vector Datbases, Generative Agents, Domain-Specific LLMs, MLOps for Generative AI, Capstone Project
Data Camp — 2023-Present
- Python: Python OOP, Python Developer, Regex, APIs, Testing, Pandas, Numpy, Scikit-learn
- Data Analyst: Hypothesis Testing, Sampling, Exploratory Analysis, Web Scraping, Data Visualization, SQL
Education
- Amazon Technical Academy, Software Development Engineer — Remote, 2021
- Georgia State University, Master’s of Business Administration – Atlanta, 2006
- Georgia State University, Master of Science, Human Resources – Atlanta, 2006
- Syracuse University, Bachelor’s of Science, Mathematics – Syracuse, 1995
POST-HIATUS
DATA ANNOTATOR, DATA ANNOTATION TECH; REMOTE — 2023-2024
- Provide meticulous analysis and labeling of a wide range of data types.
- Demonstrate high proficiency in research, writing, and sound judgment.
- Create and modify a range of technical information including code, math and science.
SOFTWARE DEVELOPMENT ENGINEER, AMAZON; BELLEVUE, WA — 2021-2023
- Developed and maintained complex back-end distributed services on enterprise cloud platform (AWS), gaining architectural knowledge essential for documenting similar systems.
- Maintained critical back-end services handling over 500,000+ transactions per second.
- DevOps support with a focus on continuous integration and deployment.
- Led API migrations from legacy infrastructure to the native AWS platform.
- Supported four tier-1 and over 6 tier-2 services spanning three regions globally for peak performance.
- Spearheaded throttling implementation to strategically prepare for traffic migration.
- Created internal runbooks, design and service documentation for fellow engineers.
- Successfully led phase one of load balancer migration from Netscaler to Tardigrade ALB.
PROJECT & LEADERSHIP EXPERIENCE
LEARNING COORDINATOR , AMAZON; SMYRNA, GA — 2019-2020
- Responsible for high-level program facilitation, procedural documentation and administration.
- Worked with Operations, Area Managers, DSP Managers, Dispatchers, Drivers, and Sort Associates.
- Coordinated training activities site-wide to include new hire onboarding and orientation.
- Provided security administration and technical support as needed.
- Executed learning-related audits and reporting to track performance, assess needs, and identify retraining.
- Led Ambassador 101 Program 2020 site-wide implementation and training.
TEAM MANAGER, PACES CLUB PIRANHAS; ACWORTH, GA — 2015-2020
- Managed all areas of a summer swim team organization
- Orchestrated comprehensive management across all facets of the program
- Supervised all in-water training for swimmers including hiring coaching staff.
- Developed a land exercise program to improve swimmer fitness and performance.
- Took charge of the logistical intricacies of weekly swim meets which involved coordinating meet lineups, scheduling lifeguards, maintaining equipment, concessions, volunteers, and hiring security.
- Developed a beginner swimmer program emphasizing water safety for children in the community.
- Directed a merger in 2017 seamlessly integrating coaching staff and swim meets across two locations.
- Implemented effective recruitment and supervision strategies for all families and student-volunteers volunteers.
- Grew team roster by 55% from 55 to 80+ swimmers and established a solid financial foundation.
- Administered swim management software and took charge of all team marketing, communications, and registration.
EDUCATION FACILITATOR, HOMESCHOOL; ACWORTH, GA — 2012-2022
- Developed a project and mastery-based homeschool curriculum to foster independent learning
- Conducted meticulous curriculum research, planning, and execution tailored to meet the needs of each learner.
- Planned, prepared, and executed all learning ensuring a comprehensive and effective educational experience.
- Monitored and augmented learning continuously through assessments, assignments, and feedback.
- Integrated technology-based and traditional learning methods to encourage and maximize knowledge and skill acquisition.
EARLY CAREER TECHNICAL SKILLS
DATABASE ADMINISTRATOR, RENAISSANCE REINSURANCE; ROSWELL, ga — 2006-2009
- Administered SQL Server 2000 and 2005 databases.
- Backup, and restore maintenance plans, server updates, installation, configuration, and security.
- Configured MS Reporting Services from top to bottom. Developed ad-hoc and financial reports using T-SQL, MS Access, Microsoft Reporting Services, and Excel.
- Built statistical reporting process from scratch and managed ISO countrywide claim statistical quarterly reporting including claim financial reconciliation and statistical coding per ISO requirements.
IT SUPPORT, PHELPS DODGE CORPORATION; MARIETTA, ga — 1998-2006
- Provided technical support to a global organization with offices in Europe, Asia, South America, and the US.
- Responsibilities included project management, root cause analysis, network administration and management, document management, disaster recovery, and database administration.